1. Authenticity & Device Condition
- 100% original, factory-sealed device.
- Brand new, never activated.
- No pre-configured PIN or recovery phrase.
- Users generate their own recovery phrase during setup.
2. Verifiable Authenticity
- All devices can be verified via Ledger Live Genuine Check.
- Only genuine devices pass Ledger’s official verification process.
- If a device asks for an existing recovery phrase upon first use, do not proceed.
3. Security Transparency Policy
- No pre-configured wallets.
- No activation before shipping.
- We never access your device or recovery phrase.
- 7-day DOA replacement support.
4. Security Reminder
⚠️ Important:
- A genuine Ledger device will always ask you to create a new recovery phrase.
- Never use a pre-written recovery phrase.
- Your recovery phrase should only be generated and stored by you.
5. Security Positioning Statement
Hardware wallet protects your crypto.
We focus on complete self-custody security solutions.